IT Service Delivery: effective, tailor-made and always correct
We believe that IT-services should always be subservient to company goals. It is our goal to help you to get the best results and happy customers.
Demands regarding IT-service are getting harder, more technical and functional. Based on ‘best practices’ we will help you with taking control, keeping an overview on the service chain as a whole and to serve your co-workers and customers in the most effective way. Focus will change to cost reduction, innovation and efficiency.
With our approach of Enterprise Service Management (ESM) you will be able to deliver your services better, more efficient and if possible cost reduced.
Furthermore you will offer your co-workers a intuitive and easy to use web-portal for ordering services, finding information in the knowledge-base and report incidents.
We realise the optimisation of customer satisfaction by the implementation and design of Customer Service Management (CSM). We stimulate trust with adequate handling of cases and requests. All customer interactions, case handling and closure of tickets will be visible in the management dashboards.
In the Service Delivery Chain, multiple parties play an essential role. Therefore it is highly important for all these parties to work together, like specialists in an orchestra. All members of an orchestra, internal and external specialists, need to rely on the conductor. Harmonious cooperation requires clear conduct from the conductor. With the setup of Service Integration And Management (SIAM) we help you to conduct your service at the right speed, the right time and the right costs. You will be in charge.