We optimize your end to end service delivery to increase customer satisfaction

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SEQUAL Consultancy and Einar & Partners proudly present our exclusive partnership The Netherlands. It’s the next step to facilitate ultimate customer success. Einar & Partners are the AIOps & IT operations experts. In our opinion this partnership is the base for extreme automation, optimized IT operations and innovation related to the leading platforms, 4me and ServiceNow. Through the partnership, we aim to create an impact in The Netherlands and rest of BeNeLux. With our combined effort we are able to help you, run your IT operations in the most efficient way.

Alexander Ljungstrom and Jaap Brinkman

IT Service Delivery: effective, tailor-made and always correct

We believe that IT-services should always be subservient to company goals. It is our goal to help you to get the best results and happy customers.

Demands regarding IT-service are getting harder, more technical and functional. Based on ‘best practices’ we will help you with taking control, keeping an overview on the service chain as a whole and to serve your co-workers and customers in the most effective way. Focus will change to cost reduction, innovation and efficiency.

With our approach of Enterprise Service Management (ESM) you will be able to deliver your services better, more efficient and if possible cost reduced.
Furthermore you will offer your co-workers a intuitive and easy to use web-portal for ordering services, finding information in the knowledge-base and report incidents.

We realise the optimisation of customer satisfaction by the implementation and design of Customer Service Management (CSM). We stimulate trust with adequate handling of cases and requests. All customer interactions, case handling and closure of tickets will be visible in the management dashboards.

In the Service Delivery Chain, multiple parties play an essential role. Therefore it is highly important for all these parties to work together, like specialists in an orchestra. All members of an orchestra, internal and external specialists, need to rely on the conductor. Harmonious cooperation requires clear conduct from the conductor. With the setup of Service Integration And Management (SIAM) we help you to conduct your service at the right speed, the right time and the right costs. You will be in charge.

The challenges

SEQUAL Consultancy has fitting solutions for frequent Service Delivery challenge.

Implementation, control and managing of service chains
Total cost of ownership ICT service
Serviceable optimisation

5-step approach

Having a grip on service is crucial, with the SEQUAL consultancy 5 steps approach we give you back control. These 5 steps are:

Together we will map the added value of the different services to your company results. Who will depend on these services and how to deliver it as effective and efficient as possible?

Our competences

SEQUAL consultants are the key to success. By deploying the right people, we are capable to swiftly penetrate to the core. No books of advice, but a pragmatic solution for your current challenges. On a basis of trust and integrity we work together on fundamental solutions that add value to the organisation.

To govern your services you will need to be on top of transparent, high quality and efficient service chains with corresponding contracts against the right investment. SEQUAL Consultancy is your partner to get and stay in charge.

Our focus

Our focus is on the areas of Enterprise Service Management (ESM), Customer Service Management (CSM), Service Integration And Management (SIAM).

The focus is on platform optimisation with which 4me and ServiceNow are leading.

In addition SEQUAL Consultancy has experience with TopDesk, BMC, Microfocus amongst others.

With these disciplines come the following fields of knowledge: ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.

Our full approach

Assessment

Advice

Optimised projects

Support services

Continuous Service Improvement

Workshops and coaching

After an assessment with some thorough eye-openers follows adequate advice and support causing us to be able to respond a lot quicker.

High Quality and excellent consultants who have had multiple baptisms by fire and know their work by heart.

Our methods, tools and platforms

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Service Integration And Management

During our conversations with partners and customers the lack of overview in services and service delivery is often part of our discussions. Customers are dissatisfied, the organisation lacks control. With SIAM we support organisations to optimise the service delivery and simply check the services by using real time management dashboards.

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Enterprise Service Management

Customers, co-workers and others involved in your organisation expect the best service. At any given moment, whenever they wish. SEQUAL Consultancy helps with automating, simplifying and managing these services for your satisfied customers.

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Customer Service Management

For excellent customer satisfaction we support your people, work processes by linking information in a way that you will deliver the best service. Efficiency and quality are key for success.

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Agile Service Management

Agile Service Management is a smart version of IT Service Management (ITSM) and helps organisations to work swiftly and efficiently, with enough control and structure. We deliver professionals with knowledge and experience.

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4me

With 4me you will have a very pragmatic solution for Service Integration and Management within a couple of weeks. You will have complete control over your service delivery. SEQUAL Consultancy delivers the professionals who will implement.

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ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. SEQUAL Consultancy is partner of ServiceNow and supports your implementation.

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SEQUAL Consultancy professionals

SEQUAL Consultancy professionals are experienced specialists who will partner up with our customers to guide them and work from a personal point of view.

Partnership

We work closely together with our clients in order to add true value and help organisations to perform better. After all it’s all about the business. Best practices, pragmatic solutions and understanding our customers is the base for your success.

Professionals

Our professionals are experienced specialists, independent from suppliers and systems. They have expertise that can be implemented as best practices. Based on our standard approach we will start promptly to learn about your disrupted services, business issues and go from there to advice you within days with a valuable solution.

Personal

Our strength is a personal approach, a feel for political relationships and therefore, organisation-sensitive. If there are ways to improve for your organisation, we will surely suggest. A healthy atmosphere at work is after all the most important condition for a good result, SEQUAL Consultants are your partners to reach this goal.