Service Integration & Management

Complete overview and proper management of your services

Various parties play a role in the service chain. It is important that all team members of those parties work together like the players in an orchestra. All members of the orchestra, which are the internal and external specialists, must be able to rely on a good conductor. A harmonious collaboration requires a clear performance from the conductor. With the implementation of Service Integration And Management (SIAM), we help with clear dimensions.

SEQUAL Consultancy supports organizations in keeping control and providing optimal services.

Our approach to Enterprise Service Management (ESM) enables you to offer your services better, more efficiently and, where possible, cost-effectively.

Change and improve: because things can always be better or because sometimes things really have to be different!

Service Integration And Management – SIAM

We discuss the challenges of Service Delivery with our customers and partners. The biggest concern is the lack of overview of the services to be provided. Customers are not satisfied and the quality of service often leaves much to be desired. Organizations have no control, regardless of whether IT is outsourced.

Not only today’s services are crucial. Customers, internal and external, expect innovation, the ability to quickly adapt to new circumstances and techniques. Are your partners and suppliers part of the desired innovations or are you limited by all kinds of different supporting processes that are offered through various tooling?

SEQUAL Consultancy helps you to set up your Governance Framework and Service Model based on best practices. We also help you to set up SIAM for the future in a way that you can add providers when necessary to perform specialist tasks and, if necessary, exchange them for new providers that better suit the service that is needed.

You must then be firmly in charge of your Service Delivery. Give your service providers the right toolset and standards and you can add new providers in less than a day. Back to business: you have full insight into end to end (E2E) Service Delivery including all tasks and responsibilities of your providers.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.

Iterative
Results are delivered each two or three weeks, any deviations can be corrected in a timely manner.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.