Service Integration And Management – SIAM
We discuss the challenges of Service Delivery with our customers and partners. The biggest concern is the lack of overview of the services to be provided. Customers are not satisfied and the quality of service often leaves much to be desired. Organizations have no control, regardless of whether IT is outsourced.
Not only today’s services are crucial. Customers, internal and external, expect innovation, the ability to quickly adapt to new circumstances and techniques. Are your partners and suppliers part of the desired innovations or are you limited by all kinds of different supporting processes that are offered through various tooling?
SEQUAL Consultancy helps you to set up your Governance Framework and Service Model based on best practices. We also help you to set up SIAM for the future in a way that you can add providers when necessary to perform specialist tasks and, if necessary, exchange them for new providers that better suit the service that is needed.
You must then be firmly in charge of your Service Delivery. Give your service providers the right toolset and standards and you can add new providers in less than a day. Back to business: you have full insight into end to end (E2E) Service Delivery including all tasks and responsibilities of your providers.