Enterprise Service Management

Enterprise Service Management is based on services provided for your company. Think of IT services, HR services, Facility, Project Portfolio, Security, etc. SEQUAL Consultancy is your partner in automating and standardizing these services. Your customers expect nothing but the best service, which is always available when and where they want it.

Young generations expect simplicity, good performance and no annoying interruptions. It is therefore crucial to deliver these services, both IT and non-IT, in a secure and structured environment where ease of use is crucial.

SEQUAL Consultancy helps you automate, simplify and manage all requested and available services. Chatbots, Virtual Agents, Customer Based User Portal & Catalogs ensure that your organization benefits from workflow-related, automated services.

Boundaries between your departments disappear and your teams work together seamlessly to optimize service delivery. A well-known example is on-boarding a new employee. IT, HR, Facility, Legal, they are all involved.

SEQUAL Consultancy helps you automate associated workflows across departments to deliver a fast and efficient on-boarding process. SEQUAL Consultancy improves productivity by simplifying the user and service experience.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.

Iterative
Results are delivered each two or three weeks, any deviations can be corrected in a timely manner.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.