Customer Service Management

Optimize your customer satisfaction. Customer Care in Service Delivery must be performed flawlessly on time and within the agreed contracts. Customer Service Management (CSM) offers your customers a pleasant self-service experience solution in which the web portal is intuitive and recognizable.

Connecting customers, employees and organizations through workflows and processes is certainly no easy task. SEQUAL Consultancy helps you to optimize customer-oriented processes. Efficiency and quality are improved thanks to automated service chains that make case management not only transparent, but also optimize the customer experience.

A good set-up of self-service for customers leads to fully transparent services and ultimately to appreciation and trust. The result is Customer Care in which all components are connected and the customer experience changes from reactive to proactive.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.

Iterative
Results are delivered each two or three weeks, any deviations can be corrected in a timely manner.

Our Approach

Customer Involvement
An approach with a strong focus on customer involvement.

Business Consultancy
Implementation is not just about technology. The Business Consultant helps to understand the business needs, their processes and how to embed changes in the organization.

Documentation
On the platform the Agile way of working is facilitated. Here we document all user stories, decisions and manage the implementation.