First Governance then innovation

Trustworthy Service Delivery as part of your business operations (ESM) or customer approach (CSM) is crucial.

Service Integration And Management (SIAM) as the Conductor for optimised Service Delivery. Based on:

Service Integration And Management
Enterprise Service Management
Customer Service Management
Agile Service Management
4me
ServiceNow

Full management information at your fingertips on all of your services

In the Service Delivery Chain, multiple parties play an essential role. Therefore it is highly important for all these parties to work together, like specialists in an orchestra. All members of an orchestra, internal and external specialists, need to rely on the conductor. Harmonious cooperation requires clear conduct from the conductor.

With the setup of Service Integration And Management (SIAM) we help you to conduct your service at the right speed, the right time and the right costs. You will be in charge.

Adapt and improve: because your Service Delivery can always be better!

Service Integration And Management – SIAM

We often discuss service management concerns with our partners and customers. The main concern is lack of overview regarding services. Customers are not satisfied and quality of Service Delivery is poor. Organizations are not in control, regardless if IT is outsourced.

Not only today’s Service Delivery is crucial. Are you able to reconsider, change and adapt in order to innovate at the required speed? Furthermore are your partners and providers part of the innovation or are you restricted because of all kind of Support Processes delivered via dispersed toolsets?

SEQUAL Consultancy is able to help you with your Governance Framework and Service Model based on best practices. Furthermore we will help you to get ready for the future.

The aim is to add providers when needed to perform specialists tasksets and to exchange them if needed. Therefore you should be in charge! Eliminate time consuming projects where technical obstacles tackle your sprint straight at the beginning. Provide your service providers with the right toolset and standards and be able to add new providers in less than a day.

Back to business: you will have full insight in the end to end (E2E) Service Delivery including all tasks and responsibilities of your providers. SLA measurement on your platform.

SEQUAL Consultancy uses 4me as the platform to help you to get back in control of your Service Delivery by implementing SIAM.

Our competences

SEQUAL consultants are the key to success. By deploying the right people, we are capable to swiftly penetrate to the core. No books of advice, but a pragmatic solution for your current challenges. On a basis of trust and integrity we work together on fundamental solutions that add value to the organisation.

To govern your services you will need to be on top of transparent, high quality and efficient service chains with corresponding contracts against the right investment. SEQUAL Consultancy is your partner to get and stay in charge.

Our focus

Our focus is on the areas of Enterprise Service Management (ESM), Customer Service Management (CSM), Service Integration And Management (SIAM).

The focus is on platform optimisation with which 4me and ServiceNow are leading.

In addition SEQUAL Consultancy has experience with TopDesk, BMC, Microfocus amongst others.

With these disciplines come the following fields of knowledge: ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.

Enterprise Service Management

Enterprise Service Management is purely based on the services delivered throughout the entire enterprise. SEQUAL Consultancy is your partner to help you to automate and standardize your service delivery.

Your customers, internally and externally expect nothing but the best services, available on their demand wherever and whenever needed.

Your future colleagues expect simplicity, high performance and zero disruption. Therefore it is crucial to deliver these services, IT and Non-IT alike, in a safe and structured consumer approach.

SEQUAL Consultancy helps you to automate, simplify and manage all requested and available services. Chatbots, Virtual Agents, Customer Based User Portal & Catalog will ensure your organization will benefit from a workflow related, automated service delivery.

Boundaries between your departments disappear and your teams work seamlessly together to optimize service delivery. A common example is the onboarding of a new hire. IT, HR, Facility, Legal, they’re all involved.

SEQUAL Consultancy helps you to automate workflows across the departments to ensure a fast and efficient onboarding process. SEQUAL Consultancy improves productivity by enhancing the user experience and simplifying the service experience.

Customer Service Management

All-in favour for your customer satisfaction. You will be able to flawless Service Delivery on time and within contract boundaries. Customer Service Management (CSM) provides your customers a solution that delivers an effortless self-service experience.

Connecting people, workflow, processes and information to engage across departments in case management and resolution. Efficiency and quality is improved with automation and integration that provides agents accurate information, quick root-cause analysis, to solve cases.

Self-service for customers leads to full transparency and ultimately to better understanding, appreciation and trust. The result is customer care that is effortless, connected and proactive.

We received excellend support from SEQUAL Consultancy. Our customer ratings increased significantly since the introduction of SIAM.

SEQUAL Consultancy professionals quickly penetrate to the core and deliver the right tailor-made solutions.

Agile Service Management

Agile Service Management is an agile version of IT Service Management (ITSM), focusing on having all ITSM processes reflect the agile values and are designed with ‘just enough’ control and structure.
It is done in two ways:

Agile process design is about designing new processes in an agile way, by starting small with a minimal viable process and asking for feedback in order to determine to what degree the process is adding value. Based on that feedback, the process is improved in iterations and more control and structure is added until feedback indicates that it’s ‘just enough’ and the process is delivering its maximum value.
Agile process improvement is about continuously improving processes to make sure that they keep adding maximum value and keep having ‘just enough’ structure and control. By regularly auditing and reviewing processes, feedback is gathered for determining whether changes are necessary in order to increase the value of the process.

Agile Service Management claims to align with other frameworks such as Kanban, Lean, Scrum, ITSM, DevOps, Continuous Integration and Continuous Delivery.

4me

4me is the ultimate pragmatic solution for Service Integration And Management.

4me can be implemented in a matter of weeks and matches our goal to align all involved parties – not just our customers, but also their providers.

You will be in control of flawless service delivery to your organization and its customers.

4me fits perfectly into our 5-steps SIAM approach: Assessment, Advice, Implementation, Support and Continuous Service Improvement.

“The 4me Partner Network continues to expand. Today (29th of April 2020), it is with great pride that 4me announces its partnership with SEQUAL Consultancy.”

ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

For more information, visit www.servicenow.com.

Quality Lean IT, the service to optimize your service delivery to its full extend. Your enterprise service delivery is driven by workflows. Every critical underlying operational process is driven by IT applications and infrastructure. Every employee deserves the best service experience, straight from the start until the day of retirement.

The employee will be given a set of IT devices and applications as part of the job description. Over the years we have expanded the number of services, application and environments in use. On average a medium size company supports over 200 applications. Support and maintenance cost are a routine and paid for as usual.

Certification and security are mandatory milestones to achieve and time and time have a big impact on the organization running the risk of critical findings. If this is a description of your situation, then rest assured, optimization and cost reduction is a realistic possibility.

Q-Lean IT is based on more efficiency, better quality, reduced TCO and dazzling innovation:

Optimize service delivery, in quality and efficiency, based on risk identification and mitigation.
Investment is done in time and effort by SEQUAL Consultancy and partners working with a committed customer team.
The investment will never exceed the amount of savings.
Out of Pocket cost savings will pay for the Q-Leaning project investment. A free of charge Proof of Value, with a predefined scope, mutually agreed success factors leads to a full Q-Lean IT service.

Knowing the rationale behind the service and maintenance agreement for the IT environments, awareness and fit for purpose approach at handing out IT devices and applications, identifies risks and mitigation plans, resulting in reduced cost levels.

Q-lean IT provides the insight in cost, allocated costs and actual use of IT components, applications and devices and end user experience. The insight guides you in your strategy to manage business risks, optimize and rationalize the IT landscape and actual use of applications, licenses and resources.

For the Q-Lean IT proposition SEQUAL Consultancy partners with expert partners in: